1. Purpose
This policy outlines how we handle requests related to returns or refunds concerning NotsDaily’s platform use. Our aim is to provide clarity and fairness to all users. Although we are not a physical product provider, this document reflects our commitment to transparency. We welcome questions or concerns through our contact form.
2. Eligibility for Refunds
Refunds may be considered if users experience a technical failure that significantly limits functionality. To qualify, the issue must be reported within a reasonable time after discovery. Each case is reviewed individually, and resolution is determined accordingly. We reserve the right to request additional details for assessment.
3. Request Process
To initiate a refund request, users must contact our support team via email with a detailed description of the issue. Screenshots or records may help us process the request efficiently. A team member will review the case and respond with next steps. Response times may vary but are typically within 3–5 business days.
4. Partial Refunds
In some cases, partial refunds may be granted depending on the extent of use. We evaluate whether the platform was significantly utilized before the issue occurred. If appropriate, we offer a fair portion of the refund. This ensures balance between resource use and user experience.
5. Non-Refundable Cases
Refunds are not available for user preference changes or inactive accounts with no prior issues. We also do not refund for missed communications due to incorrect contact details. Our policy focuses on genuine technical or functionality concerns. We appreciate your understanding in these situations.
6. Cancelation
Users may stop using the platform at any time without penalty. If applicable, cancellation will not automatically initiate a refund. To explore refund options, users should submit a formal request. We handle each case with individual care and consistency.
7. Resolution Timelines
Once a refund is approved, the process typically takes 5–10 business days to complete. We strive to resolve issues fairly and efficiently. Users will be informed of the outcome and any follow-up steps. We remain available for further clarification as needed.
8. Contact Information
If you have any questions about returns or refunds, reach out to our support team.
📍 Address: 5 Amoy St, Far East Square, Singapore 049948
📞 Phone: +1 206-754-8979
✉️ Email: info@NotsDaily.com